FAQs — KCSA

Find answers to common questions about KCSA, our services, referrals, language support, aged care, NDIS support, and how to get started.

If you cannot find the answer you need, please contact our team and we will be happy to help.

KCSA can assist with personal care, domestic assistance, meal preparation, transport, social support, companionship, community access, and support for families and carers.
Yes. Our aged care support is designed to help older people remain safe, comfortable, and independent in their own home.
Yes. Family members, carers, representatives, and service providers can contact KCSA to discuss support needs or make a referral.

KCSA can support participants with daily living, in-home support, community participation, skill building, transport assistance, and support to work towards personal goals.
Yes. KCSA can communicate with support coordinators, plan managers, families, carers, and other providers to help arrange appropriate supports.
Not always. Some participants may be able to access KCSA for specific supports while keeping other providers. This depends on the participant’s plan, funding, and current service arrangements.

Settlement and community support helps individuals and families understand services, access information, attend appointments, complete forms, connect with community groups, and feel more confident in their community.
Yes. KCSA can assist clients to understand, complete, organise, and follow up important forms, letters, applications, and service documents.
Yes. KCSA can help clients connect with local services, community programs, cultural groups, faith groups, and social support networks.

Yes. KCSA can assist with translation and interpretation support to help clients, families, providers, and organisations communicate more clearly.
Depending on availability and need, KCSA may assist with face-to-face, phone, video, community, and group interpreting support.
Yes. KCSA can support clearer communication between clients, families, service providers, health professionals, community organisations, and support workers.

You can contact KCSA by phone, email, website form, or through a service provider. The team will discuss the person’s needs and explain the next steps.
Referrals may come from clients, family members, carers, support coordinators, case managers, aged care providers, NDIS providers, health professionals, or community organisations.
Helpful information includes the client’s name, contact details, preferred language, support needs, funding type, risks or urgent concerns, and the best person to contact.

You can visit the Careers or Work With Us page and submit an enquiry. KCSA may contact suitable applicants when roles become available.
KCSA may recruit support workers, community workers, interpreters, administration staff, and other service-related roles depending on client needs.

KCSA provides culturally responsive community services, including aged care support at home, NDIS support, settlement and community support, translation and interpretation, advocacy and case support, transport assistance, and referral support.
Our services may be suitable for older people, people with disability, families, carers, culturally and linguistically diverse communities, and service providers seeking support for clients.
Our head office is located at Unit 19 / 755 Albany Highway, East Victoria Park, WA 6101.
Yes. KCSA works with clients and families from multicultural backgrounds and understands the importance of culture, language, family, dignity, and respectful communication.

Frequently Asked Questions